Call us: 01206 890597 Email us: hello@lexden.co.uk

Free IT Audit

We continue to operate via remote support. Please contact us through phone, email or submit a support request.

What are Managed Services?

Managed IT services are more than just fixing IT issues when they occur, we are proactive rather than reactive. We fit our services to your individual business needs by taking the time to understand your goals and requirements. This enables us to provide you with the support and security you need to achieve them.

Our offerings are flexible and transparent, allowing us to deal with anything from a sole-trader to large companies. Lexden are a leading provider of IT Support in Colchester and East Anglia, working hard to keep your systems working and secure 24-7. So you can focus on running your business whilst we use our expertise to manage your IT.

Why choose Lexden Computers?

We work closely with our clients and our dedicated technicians that understand your systems and requirements. Our client spans across multiple sectors, ranging from small two people businesses to 50+ employee businesses. We have clients that have been with us for 20 years+, demonstrating our capability to build long lasting working relationships that help your business to grow.

About us

Client Testimonials

OUR APPROACH

What you can expect from us

Clear Pricing & Fixed Costs

With our fixed pricing method you can rest assured there will be no scary surprises at the end of the month.

Cyber Security & Anti Virus

Cyber Security experts, our 24-7 monitoring keeps your system and external data virus free.

Quarterly Meetings

We like to meet regularly to discuss our current performance and any new requirements you may have.

Reduced Downtime & Improved Reliability

Our 24/7 monitoring system alerts us when we detect an issue. Security patching and maintenance is carried out when you’re not using the systems to minimize downtime.

Quick Response

We aim to respond to all issues reported to us via ticket or telephone within 30 minutes, and usually delivering solutions within the first 2 hours.

1250+

Happy customers each year

23

Average response time to issue (minutes)

24

Years of experience & service

95.6%

Issues solved within first hour

Essential Support

£8 Per user per month.
  • Unlimited Phone Support (8.30am-6pm)
  • 2 Hour response time
  • Microsoft & Windows Updates
  • Anti-Virus & Security (includes PC Managed Anti-Virus, Spam filter, Malware Protection & Dark Web Monitoring)
  • 24-7 365 Monitoring of hardware and PC health
  • Remote Support Software
  • All software used by the user supported by Lexden

Remote Support

£20 Per user per month.
  • Unlimited Phone & Email Support (8.30am-6pm)
  • 15 Support hours which include on-site and remote support
  • 1 Hour response time
  • Microsoft & Windows Updates
  • Anti-Virus & Security (includes PC Managed Anti-Virus, Spam filter, Malware Protection & Dark Web Monitoring)
  • 24-7 365 Monitoring of hardware and PC health
  • Remote Support Software
  • All software used by the user supported by Lexden

Unlimited

£40 Per user per month.
  • Unlimited Phone & Email Support (8.30am-6pm)
  • Unlimited Remote Support
  • Unlimited On-site Support
  • 1 Hour response time
  • Microsoft & Windows Updates
  • Anti-Virus & Security (includes PC Managed Anti-Virus, Spam filter, Malware Protection & Dark Web Monitoring)
  • 24-7 365 Monitoring of hardware and PC health
  • Remote Support Software
  • All software used by the user supported by Lexden
TESTIMONIALS

What some of our clients say..

Parker Castle

“Lexden Computer Services have been our selected IT support for over 20 years, originally run by the late John Whiting, and now his son Jonathan Whiting.

At all times they have provided an excellent service to our company, always ensuring our systems are constantly updated, monitored and, as we are a Financial Services Company holding clients confidential information, more importantly secure.

In the event of any disruption, or breakdown to any of our services, individual PCs, servers etc. They respond quickly, often resolving problems remotely.

The fact that they have full access to our office at any time of the day or night, weekends, bank holidays indicates the confidence and trust we have in this company.”

Grahame L Jackson

Gemstone Mortgages

“Lexden Computer Services has been providing Gemstone Mortgages with IT Support for the last 3 years.

During this time, we have grown as a company and Jonathan and his team have been a crucial part of this being possible ensuring all my staff are set up to work from both home and the office. They are always available to talk to and respond to all enquiries very quickly no matter how big or small.

Jonathan especially has helped me massively change and adapt a lot of our processes to streamline them and make them safer for us and our clients. I can honestly say he has made our working days so much easier with everything he has implemented into my company.”

Gemma Cuff, Director

Zero Three Care

“Lexden Computer Services have provided computer support to our care company for approximately ten years. They support both the operations in our Head Office as well as in our residential care homes, both remotely and on site when required.

As well as being a friendly family company who are always there quickly when we need day- to-day support, over the years Lexden have helped us to review our systems in order to ensure that they are robust and safe from external threat.

I would whole-heartedly recommend Lexden to you as an approachable, reliable and responsive IT company.”

Dr Katy Arscott, Partner

Michaels Property

“Lexden Computer Services have helped with all our IT needs since we opened our business back in 2014 and I am happy to say whilst we have grown as a business, they have supported us in each and every way.

I was recommended Jonathan by a friend and also happy to say both Jonathan and his team have been brilliant, not only tech support and IT issues but advice on IT purchases as well and even going the extra mile setting up systems within our branches as the technology has evolved.

Due to their fast, friendly, and knowledgeable business I have recommended Jonathan and his team to business associates so happy to support them with a direct reference if need be.”

Michael Rayner, Director

View more testimonials

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Free IT Audit Let our team run an IT security audit on your system, and see what risk you’re at.

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